The identity the jewellers Terms & Conditions:

Welcome to the identity the jewellers website. By continuing to use this website, you are indicating that you accept these Terms & Conditions of use.

Please also read our section about Data Protection and how we may use any information you give us.

You can print out any page from this website, including the Terms & Conditions, by selecting Print from the File menu of your internet browser. On this website "We" and "us" means identity, which is a trading name of Warners Projects Limited.

"You" means the person using the website.

By using the website you confirm that you are at least 18 years old, or, if you are under 18, that you are accessing the website with the consent of your parent or guardian. We do not sell goods to children online, but we do sell children's goods for purchase by people over 18.

The terms and conditions quoted here also apply to any of our content displayed on agreed third party websites.

Terms & Conditions on use of this website

Website content

We own the copyright to all the contents of this website, including images. All trademarks and other intellectual property are owned or licensed by us (unless otherwise specified) or are the property of third parties offering goods for sale through this website.

You may not copy, reproduce, distribute, republish, download, display, post or transmit any part of the website without written consent from us (except as stated below).

You may print or download any page(s) for your own personal and non-commercial use only. If you have any doubts about what you can do, please go to our contact us page to apply for permission to reproduce the website.

While our website is as accurate as possible, we cannot accept responsibility for any inaccuracies or errors beyond our reasonable control. We cannot guarantee that colours in our images will be rendered correctly on different computer monitors. The product dimensions supplied are intended to give an approximate indication of the size of individual products.

External issues

You shall not use the website in any way that will damage it or interrupt its provision. You shall not use the website to transmit or post any computer viruses.

We cannot guarantee that the website is free from computer viruses, and you should take your own precautions in this respect.

We will try to make sure that the website is always available. However, this is not always possible, and we are not liable if the website is unavailable.

Third party links

If you use our website to deal with a third party, it is up to you to read and abide by the Terms & Conditions of such third parties.

The website may contain links to other websites; these external websites are not under our control. We cannot be held responsible for such websites and cannot make any guarantees about them. We provide these links because we think they might interest you, but we do not monitor or endorse these other websites.

Termination of the website or services

We reserve the right to terminate the website or remove any of the services on it with immediate effect at any time, for example if: there is a change in the law that limits our ability to provide the website an event beyond our control stops us providing the website (eg: technical difficulties)

Changes to Terms & Conditions

We reserve the right to change these Terms & Conditions of use from time to time. If this happens, we will notify you by posting the new Terms & Conditions of use on the website. If you do not wish to be governed by the revised Terms & Conditions of use, please stop using the website.

Liability

We take no responsibility for any loss or damage suffered as a result of our "order online" service, or goods supplied using it, except as required by law, even if we could have foreseen the loss, or the possibility of it was brought to our attention.

We remain liable for:

loss, damage, death or personal injury resulting from our negligence
fraudulent misrepresentations
the quality of our goods

Terms & Conditions for buying goods via the Website

In these Terms & Conditions "We" and "us" means identity, which is a trading name of Warner Projects Limited. "You" means the person placing an order. "The contract is agreed" - by completing and submitting an electronic order form, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. An acceptance email from us confirms that the contract is formed. "Working days" means all days other than Saturdays, Sundays and English statutory and public holidays. By using the website to buy goods online, you confirm that you are at least 18 years old, or, if you are under 18, that you are accessing the website with the consent of your parent or guardian. We do not sell goods to children online, but we do sell children's goods for purchase by people over 18.

Ordering, cancelling and returning.

Ordering

By completing and submitting an electronic order form, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Please note orders will only be despatched once we have authorisation from your payment card issuer. We will not be liable if there is a delay, and we will not accept your order if payment is not authorised.

Certain steps must be followed for a contract to be formed, as described below.

After you have placed your order:

1. We will send you, as soon as possible, an email to acknowledge your order. It will confirm which goods you have ordered. This email is not an order acceptance from us.

2. When we despatch your goods from the warehouse, we will send you a confirmation email. This means we formally accept the order, and are obliged to complete the contract.

We do not have to accept your order, and for example, we will not accept your order if:
we do not have the goods in stock
your payment is not authorised
there is an error on our website regarding the price or other details of the goods
you have cancelled it in accordance with the instructions below

We reserve the right to refuse any order.

Cancelling an order before despatch

If you change your mind after placing an order, you can cancel it at any time before we despatch it. Please see the Contact us page for our telephone number. You will need to give us your name and address details, as well as your order number to cancel your order.

Returning goods after despatch

Cooling off period

When you order online, you are entitled to a cooling off period after despatch, when you can return your goods without any penalty. Our cooling off period is 14 days, which includes any statutory cooling off period.

This period starts the day the contract is agreed (i.e. you receive an email from us saying we have despatched your order) and ends 14 days after the day following delivery of the goods.

Certain items are excluded from the cooling off period guarantee, unless we are at fault. These are personalised and engraved items.

Returning goods

If you wish to return goods you have a duty to keep them in your possession and to take reasonable care of them until you return them. Please telephone us if you would like to return your order, and we will make suitable arrangements.

Goods must be returned in their original condition, including immediate packaging, within the cooling off period.

We accept refunds or exchanges of pierced items in original packaging. If you would like to return your purchase please ensure the plastic bag containing your order remains sealed. If the items have been removed from the bag or if the bag has been tampered with, we cannot refund or exchange the item due to hygiene reasons.

Our returns policy does not affect your statutory rights. For further information on your statutory rights look at http://www.consumerdirect.gov.uk/. Returns

We recommend that you return items, you send to us, via registered mail. Please ensure you have sufficient insurance cover especially when returning valuable products. We cannot accept liability for goods lost or damaged in transport. Please note that return postage will not be refunded. Should you be sent a faulty item, we will of course reimburse you fully.

Please allow 7 working days for returns to be processed once they reach us and a further 3 days for any refund to appear in your account.

Returning a gift

Refunds for gifts can only be made to the payment card used to purchase the goods. If a recipient does want to return gifts, we will exchange them for credit to the value of the gift.

Refund policy

Faulty goods

The procedures, set out here, to return goods do not affect your statutory rights. Further information on your statutory rights can be found at http://www.consumerdirect.gov.uk/. If you do receive faulty goods, please contact us as soon as possible.

Exclusions

Please note certain goods cannot be returned unless we are at fault. These are personalised and engraved items.

Pricing and payment

s Prices throughout the website are quoted in Pounds Sterling, and payment can only be accepted in Pounds Sterling. Prices include VAT. Packing and delivery costs will be added to the total price of your goods.

While we make every effort to ensure that the goods shown on our website are currently available at the price shown, we cannot guarantee that this will always be the case. If goods you have ordered are unavailable, you will be notified as soon as possible.

The price you pay is the price of the goods shown at the time you place your order, even if the price of the goods has since changed.

Your payment card will be debited for your order on the day that we despatch your goods.

For shipping and handling information, please see the DELIVERY page.

eCatalogues

Please note that prices and offers in our eCatalogues are only valid until the date shown on the last page of each catalogue. We cannot guarantee to honour the prices shown in the eCatalogue(s) if you order after this date, however the current price for any product will always be shown on the product detail page on the website.

Special Offers Terms & Conditions

Free gift offers valid while stocks last.

If you return an item under our 14 day cooling off period which you received with a free gift, you must return both the item you paid for and the free gift. Your legal rights remain unaffected.

Unwanted free gifts are not eligible for exchange or refund. Your legal rights remain unaffected.

Where an offer mentions that an item is reduced in price, eg: half-price, the discount will be calculated at checkout before any postage or packaging charges are applied.

Changes to Terms & Conditions for buying goods online

We reserve the right to change these Terms & Conditions for buying goods online from time to time. If this happens, we will notify you by posting the new Terms & Conditions for buying goods online on the website. If you do not wish to be governed by the revised Terms & Conditions for buying goods online, you must not place any further orders.

These Terms & Conditions for buying goods online are governed by the law of England and you and we agree to use the English courts if there is any dispute between us.

If any part of these Terms & Conditions for buying goods online is found to be invalid by law, the rest of them remain valid and enforceable.  

identity the jewellers and identity the jewellers Watch Shop will always try to offer a quality online service.

Company Information/Shop address:

Warners Projects limited
t/a identity the jewellers
Unit SU106, Level 1
North Mall
Westfield Centre
Derby
DE1 2PG

Warners Projects limited
t/a identity the jewellers Watch Shop
Unit SU102, Level 1
North Mall
Westfield Centre
Derby
DE1 2PG
Registered in England under Company number: 6291178
VAT Registration no. 917 9537 82

We recommend you print out a copy of these terms and conditions for your future reference. If you have any questions regarding this website please email us at enquiries@identityonline.biz